Simformotion Spotlight – Dany Sarraf

Spotlight-dany
Why did you choose to work at Simformotion?
I’ve always been mechanically inclined and knew that I wanted to use my mechanical abilities and skills in some compacity. When the opportunity to be a part of Simformotion presented itself, I knew it would be a good fit. Our products speak for themselves.

What’s your position at Simformotion? 
I started in the warehouse five years ago and gained extensive knowledge of our intricate products. I worked my way up to Warehouse Team Lead and am now head of our Level 2 Support where I assist our customers in their mechanical and technical needs. Prior to working at Simformotion I managed my family’s restaurant for 16 years and took pride in the hard work. That’s when I developed a passion for working with the public and learned invaluable customer service skills which correlate directly to my current position.
How do you support Simformotion customers?
Part of my job includes the initial, onsite, set-up and training which gives me a unique opportunity to work side-by-side with our customers. After the initial set-up, our support team is available 24/7 to assist in anyway necessary. I find pride in my ability to not only listen but to hear our customers’ specific concerns to accurately diagnose the issue and offer a solution effectively and efficiently. Remote sessions, video chats or even simple phone calls allow me to quickly solve their issues so they can get back to using their simulators to their fullest potential.

“I find pride in my ability to not only listen but to hear our customers’ specific concerns to accurately diagnose the issue and offer a solution effectively and efficiently.”

What have your years of experience taught you? 
My product knowledge has allowed me the opportunity to contribute new ideas to continually improve our simulators’ components.

How do you measure your success?
My years of experience in my family’s restaurant gave me a huge respect and appreciation for customer service. My priority is to go the extra mile to give them a good experience so they can get the full benefits out of their simulators easily.  I measure my success by our customers’ satisfaction.
What’s your #1 goal as Simformotion Customer Support?
My number one goal is to understand our customers’ immediate questions or concerns and leave them with a good experience. I want each customer to feel comfortable reaching out and be confident that I’ll be able to resolve their issue quickly.

“My priority is to go the extra mile to give them a good experience so they can get the full benefits out of their simulators easily.  I measure my success by our customers’ satisfaction.”

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